1. Core Competency: Healthcare Strategy & Safety
Hidden Risks in Everyday Communication

- Challenge: Ambiguous “grey zone” communication habits that create patient safety risks and undermine team trust.
- ID Strategy: Utilized Gagné’s Nine Events and complex interactive scenarios to train staff’s ability to diagnose and correct risky habits.
- Measuring Success: Aimed at Level 4 Results (safety metrics) by modelling a reduction in reported communication errors and rework time.
Burnout Prevention: Hidden Signs of Stress in Healthcare Teams

- Challenge: The cultural myth that dedication masks burnout and exhaustion is an individual failing, leading to chronic organizational stress.
- ID Strategy: Applied Scenario-Based Learning to create an engaging approach that shifts focus to empathetic, system-focused observation.
- Measuring Success: Targeted Level 3 Behaviour by improving manager-led proactive check-in frequency and team psychological safety scores.
2. Cross-Functional Versatility: Compliance, Soft Skills, & Global L&D
Case Study (constructive feedback)

- Challenge: Professionals lacked confidence in delivering effective feedback, leading to potential conflict.
- ID Strategy: Produced an animated video with practical, easy-to-apply strategies for nuanced soft-skill training.
- Measuring Success: Aimed at Level 3 Behaviour by reducing conflict and improving the quality of peer review feedback.
Cybersecurity

- Challenge: Office employees lacked awareness of common phishing and fraud tactics.
- ID Strategy: Designed an interactive 5-minute course focusing on identifying security red flags.
- Measuring Success: Targeted Level 3 Behaviour by aiming to reduce security incidents and mock phishing click-through rates.
Case study – Cybersecurity in remote work

- Challenge: Critical increase in cybersecurity risks among remote employees.
- ID Strategy:Designed an interactive, scenario-based module to boost threat recognition and judgment.
- Measuring Success: Aimed at Level 2/3 by modelling a 15% boost in threat recognition capability.
3. Localization Project Sample (EN & JP)
Localization project sample (EN & JP)

- Challenge: Need to adapt complex Japanese ID content for cultural relevance and impact among English professionals, going beyond simple translation.
- ID Stragegy: Conducted structural streamlining and adapted key terms/idioms using a direct, problem-and-solution format to ensure clarity and professional impact for a global audience.
- Measuring Success: Aimed at Level 2/3 by ensuring high understanding (test scores) and positive audience reception (relevance and impact).
4. Guide to Miro
Guide to Miro

- Challenge: Need for an efficient, hands-on learning experience for a visual collaboration tool in under 5 minutes.
- ID Stragegy: Designed and developed an interactive 5-minute course using H5P to enable immediate learning and practice of core features.
- Measuring Success: Targeted Level 3 Behavior by modeling a reduction in time required for staff to complete core Miro tasks.
5. Inclusive eLearning (Infographic)
Inclusive elearning

- Challenge: L&D creators lacked quick-reference guidance on accessible, inclusive design best practices.
- ID Stragegy: Developed a clear, WCAG-focused infographic to provide quick reference guidance on layout, contrast, and readability.
- Measuring Success: Aimed at Level 3 Transfer by supporting ID/L&D teams in consistently applying inclusive design principles in their daily workflow.
Key ID Value Proposition
- Learner-Centred & Design Thinking: My methodology is rooted in Design Thinking and empathy, leading to highly engaging solutions that shift the focus from content delivery to learner empowerment.
- Driving Effective Action & Critical Thinking: I apply ID models to move learners to proactive, measurable action. My focus extends to Kirkpatrick Level 3 (Behaviour) and Level 4 (Results), demonstrating a commitment to tangible business outcomes.
- Equity & Technical Leadership: Proven mastery of the Articulate Suite (Storyline/Rise) with unwavering leadership in integrating WCAG 2.1 AA accessibility and designing for equitable learning standards across all interactive deliverables.
- Strategic Breadth: Seamlessly delivering targeted learning across clinical safety, mental health/well-being, mandatory compliance, and complex soft-skill development.
Please note: The original projects I worked on are protected by confidentiality agreements, so these examples were recreated to demonstrate my skills.
